Chafika Chettaoui
Chief Data & AI Transformation Officer
Discover the women and men who are advancing the use of data, inspiring their peers, and transforming organizations as we move towards a data-driven future.
Back to listingChafika’s experience and expertise
Chafika Chettaoui is a leading figure in driving organizational transformation through data and artificial intelligence. Currently Chief Data & AI Transformation Officer at AXA France, she oversees the company’s data & AI strategy and leads a large-scale transformation program that leverages data and AI to enhance technical, operational, and commercial excellence, as well as customer satisfaction—key pillars of the company’s strategic plan.
With a PhD in Mathematics and Computer Science, she began her career in consulting, supporting major companies in banking, insurance, retail, and pharmaceuticals on data governance and data science initiatives.
In 2010, she joined L’Oréal, where she built the data strategy and organization for the Research & Innovation department. She implemented an innovation- and change-management–driven methodology that promoted the adoption of new analytics practices among researchers and evaluators, reducing quality test time-to-market, increasing operational efficiency, and securing decision-making processes.
In 2017, she led the Analytics team at Teradata France, a global leader in analytics solutions, supporting large companies in their digital transformation. In 2018, she founded the Data Office and became Group Chief Data Officer at SUEZ, where she accelerated the use of data and AI to enhance industrial performance, reduce environmental impact, and improve the profitability of public services.
An active contributor to the data ecosystem, Chafika regularly publishes and speaks on topics related to organizational transformation through data and AI, including data governance, and the cultural and organizational change necessary for a successful data & AI strategy, and its resulting business impact.
Her guiding principle: making data everyone’s responsibility and turning its use into a lever for business performance.
A word from Chafika
“A data leader is first and foremost the conductor of a transformation that comes to life close to the business. This transformation must go beyond technology—it must be cultural and organizational, permeating all levels so that every employee has a part to play in the overall orchestration. Transformation unfolds on two timelines: the long term, to lay solid foundations and achieve collective adoption, and the short term, to demonstrate value and maintain everyone’s trust. The data leader is the one who knows how to engage and unite people over time to ensure the sustainability of the transformation.”
Chafika’s inspirations
Readings and podcasts that inspire me
- Key book: Leading Change by John Kotter (1996) – a timeless reference on the eight steps to successfully transform organizations.
- Interesting podcast: DataGen by Robin Conquet – a useful podcast for understanding and decoding companies’ data and AI strategies.
My work routines
My key ritual: the “WHY” – taking regular moments to step back, question the purpose of our actions, and adjust the course to reach our goals.
My favorite quote
“Power is daring to believe, to believe in yourself and your convictions.”
Profile Recommendations
Want to learn more about [ Data Voices ] ?
Data Voices is a global community of Data & AI leaders committed to making data more accessible, responsible, and impactful. Whether you want to follow the latest Data Voices news or join the community yourself ?
Let’s stay in touch!