Huwise – highly rated by clients for both features and support, celebrates an NPS score of 64

For 14 years, Huwise has been supporting large businesses and public organizations in 25 countries across the world. We’re committed to helping them democratize consumption of their data, making it accessible and usable by all, thanks to our unique data product marketplace solution.

To better understand our strengths and pinpoint areas for future improvement, we carry out a customer satisfaction survey every year. This generates our Net Promoter Score (NPS) and helps us identify which parts of our solution are most valued by our clients.

Huwise’s teams all work together to offer a high-performance solution and quality support to clients as they create and run impactful, intuitive data product marketplaces.

Our Product and Engineering teams are constantly delivering new features and improving existing ones to meet our clients’ expectations around data access and sharing, as well as working to guarantee security and increase performance.

The Customer Success and Support teams provide technical and account management support to enable our clients to get the most out of our solution. We offer a range of support options to meet their specific needs during both deployment and the ongoing operation of their data product marketplace.

Our Marketing and Sales teams are always available to help our clients communicate their success, identify best practices and create environments conducive to knowledge sharing and collaboration between data leaders.

Data product marketplaces are now the essential foundation for meeting data sharing and consumption challenges. Gartner includes Huwise (formerly Opendatasoft) as an example vendor in the data marketplace & exchange category of its Hype Cycle Data Management 2025. In the report, the analyst highlights the importance of the emergence of data products in the market, given that they provide data in a format that can be directly actioned by the business to generate value.

To read more independent feedback on our solution, check out Gartner PeerInsight reviews on Huwise.

The NPS evaluation allows us to identify how many of our clients would recommend Huwise to their friends or colleagues. This widely-used 1-10 methodology is an essential indicator for measuring overall satisfaction, based on the share of Promoters (score between 9 and 10), Passives (between 7 and 8) and Detractors (below 7).

In our 2025 survey, Huwise achieved an NPS of 64 (on a scale of -100 to 100). We’re very proud of this score, as it is 20 points higher than the average of 44 received by the B2B SaaS sector. It’s also great that every year more and more clients take the time to complete our survey and offer us feedback to help drive future improvements.

In addition to NPS, clients also answered a more in-depth survey, allowing them to share their views of the strengths of our solution and areas for improvement. This provides us with a roadmap and guide for our ongoing work.

A good SaaS solution is distinguished by key capabilities – ease of use, range of features, robustness and performance, and of course by the quality of its support. We scored highly in all of these areas in our latest satisfaction survey.

Simplicity is at the heart of our approach and is central to our mission to create intuitive data product marketplaces. We focus on democratizing the management and use of data to facilitate access and sharing.

This is demonstrated by how straightforward it is to create and manage data product marketplaces through our back-office tools. This is assisted by the work of our CSMs and members of the Support team who have developed close, trust-based relationships with our clients.

The experience offered to end users of our clients’ data product marketplaces is also designed to be intuitive, offering a UX based on e-commerce sites without requiring technical or data skills to access and consume data. Our clients can thus guarantee:

• Seamless and personalized navigation on their data product marketplace, bringing together their brand look and feel with our proven user experience best practices
• Advanced search capabilities thanks to an intelligent AI-based search engine and automatic data recommendations
• Increased data discoverability through a multi-asset catalog, allowing users to find data products of all kinds, including datasets, visualizations, dashboards, and APIs

Our goal is to help organizations match their data supply with growing user demand for insights, making information usable at scale for all employees, partners, and citizens.

Our 14 years+ of expertise in data product marketplaces allows us to offer unique, tailored features to help clients deliver use cases that meet their specific needs.

We have created a deep and ambitious product roadmap in order to continuously deliver new features, improving the existing strengths of our solution, which include:

• Native connectors and APIs to connect to all your data sources and data management solutions (such as Microsoft Power BI, Snowflakes, and Collibra)
• Your AI agents and enterprise applications connected to your data marketplace via our MCP server, making your data instantly usable and accessible across all your business channels
• An intuitive, user-friendly data catalog, designed to ensure rapid adoption and ongoing use by non-technical users, enriched with a glossary to enable easy access to common business definitions
• An AI-powered search engine to drive data discoverability and reuse
• Multiple processors and a Data Hub of nearly 50,000 public datasets to prepare and enrich your data
• A configurable conversion funnel to measure user engagement at every stage of the user journey
• A data lineage tool to assess the ROI of data projects
• No-code tools to create interactive visualizations and dashboards in just a few clicks
• Multiple sharing options for your data: pages, datasets, applications, APIs, and downloads in a range of formats
• Streamlined access workflows to control exactly who can find, preview, or consume each data product
• Flexible cloud hosting, with sovereignty and regulatory compliance options, supporting your specific requirements

Huwise is committed to ensuring the reliability of its services through robust technology that can handle the largest scale projects. Our teams are always available meet the specific needs of our partners and clients, and we are committed to respecting data governance rules and applying strict security standards.

These foundations enable us to guarantee optimal performance in all circumstances, while meeting organizational governance rules around data security and compliance:

• AI-based innovations are regularly deployed to enable clients to offer a personalized, intuitive experience on their data product marketplace, including through AI search, data recommendations and automatic visualization creation, as well as feeding their AI agents with reliable and quality data via our MCP server.
• With our Kubernetes-based architecture, we can automate scaling to meet client needs. It also enables us to reduce deployment times and be more agile in how we develop new features.
• Our multi-cloud by design solution allows us to meet the requirements of our global clients, with extensive geographical cloud hosting coverage and multiple options. Clients can deploy their data product marketplace on a range of providers, including Amazon Web Services (AWS), Outscale and Oracle Cloud.
• Security is central to our solution, thanks to robust and audited application security, secure data isolation, customized security settings and Single Sign On (SSO) enterprise authentication.

At Huwise, we know that strong support and best practice advice from our teams enables you to maximize value from our solution. Our experts work hand-in-hand with our clients to help them develop new use cases and democratize access to data in their organizations.

The Customer Success team supports clients in multiple ways:

• It delivers ongoing project management, helping to monitor objectives
• It provides the right resources and advice to help clients increase their own skills and gain autonomy
• It helps to promote projects and acts as the advocate for clients across our business

Huwise offers a Premium support service to help clients design, plan and execute their data projects. This brings together a range of our experts with both technical and consulting skills in order to deliver large-scale projects. This creates even closer partnerships, with priority access to our Solutions team and scalable maintenance of your data product marketplace. Benefits include new opportunities such as User Certification, Data Days and early access to our beta programs.

The Support team, made up of developers, infrastructure and security engineers and product managers, is in daily contact with clients to answer any technical questions or issues they may encounter.
Our support teams respond to client requests during the working day, providing ongoing progress updates to ensure maximum visibility. Emergencies are answered within four hours during business hours. In 2025, how we deal with support requests received a 95.5% satisfaction rate.

During 2025, Huwise has remained focused on clients and ensuring they – and their users – benefit from the best possible experience and maximize data consumption and value. Thanks to our deep roadmap and commitment to continual improvement, we look forward to continuing to innovate and support our clients moving forward.